In response to a privacy breach, one of BDO’s clients needed a fast and reliable way to respond to the European Union’s General Data Protection Regulation (GDPR) data subject requests. Even though the client was meeting deadlines, the arduous manual process to provide customers with a response to their individual rights requests was time-consuming and costly—and the total number of requests received was about to increase significantly.
On a tight project timeline—under one month to set up, test and demo the technology—BDO delivered a robotic process automation system—a series of bots—that analyzed the database containing the compromised information and quickly pulled the relevant information into a full report for the client’s customers. BDO also created “supervisor bots” to perform quality control on the main reporting bot, including checking its work, identifying any issues or errors and preventing interruptions.
The bot solution was able to do the work of what would have taken hundreds of employees thousands of hours. Not only was the client able to resolve 25,000+ individual rights requests within a short timeframe, they were also able to avoid regulatory fines.