Whatever your industry, BDO Digital has the experience and expertise to assist you with your AI capabilities. We focus on innovative integration and implementation, helping businesses in sectors from finance to healthcare improve their processes and drive success. Learn how we helped one of our clients leverage the power of AI:
Old Second Bank, a Chicago-based bank that has been serving its community for over 140 years, needed a more efficient way to understand why certain customers chose to close their checking accounts—and predict which accounts could be next.
BDO Digital used machine learning techniques to create a predictive model that accurately forecasted which bank clients were the most likely to close their accounts. This information was made accessible to Old Second Bank via a business dashboard of BDO Digital’s design.
As a result, Old Second Bank was able to:
- Understand which accounts were in danger of closing and why
- Improve relationships with customers to prevent closing accounts
- Target areas for business development and drive more sales