Why Mid-market Businesses Should Outsource IT support to an MSP

Why Mid-market Businesses Should Outsource IT support to an MSP

In any business, IT support is a critical function. Robust IT support helps to ensure that all the technological aspects of the business run smoothly and efficiently. IT support teams help to minimize downtime caused by technical or security issues, and enhance overall productivity. They can help a business stay competitive by ensuring that the latest technology and software is put in place, and, as a business grows and becomes more complex, they can navigate ensure the technology infrastructure is aligned with company growth. 

A Use Case for MSP Support 

Consider the case of a significant system upgrade, like migrating to a new Customer Relationship Management (CRM) system. This transition can be fraught with challenges, from data misalignment during transfer to employees struggling with the new interface. An IT support team becomes crucial in this scenario, providing the expertise to troubleshoot and resolve data migration and compatibility issues, and ensure accurate and secure transfer of customer information to the new system. 

Beyond technical troubleshooting, the IT support team plays a key role in helping employees adapt to the new system. They can conduct training sessions, provide tutorials and create user guides to help staff become proficient with the new CRM. The IT team can also offer ongoing post-migration support to handle any emerging issues, optimizing the system based on real-world use and feedback. Their involvement is vital in navigating the complexities of system upgrades, migrations, cybersecurity, and many other mission-critical projects. 

But what if your company doesn’t have the budget or headcount to provide sufficient IT support as your company grows? After all, hiring skilled IT professionals can be a substantial financial burden for a mid-sized business with limited budget. Additionally, investing in the necessary technology infrastructure – from hardware to software and security systems – is another major expense.  

Tailored Cyber Solution for Wonderland Enterprises

See how leveraging an MSSP helped free up an organization’s internal IT teams. 

Setting up an efficient IT support system involves not just financial outlay but also time and effort in terms of planning, implementation and management. For a mid-sized company where employees often wear multiple hats, dedicating resources to developing a robust IT support system can divert focus from core business activities, impacting overall productivity.  

In this case, outsourcing IT support to a Managed Services Provider (MSP) can be a wise decision.  

Key benefits of hiring an MSP for IT support 

  1. Cost Efficiency: Partnering with an MSP can be significantly more cost-effective than building an in-house IT team. This efficiency comes from reduced overhead costs, including salaries, benefits, training and the expenses associated with maintaining up-to-date technology infrastructure. MSPs offer predictable monthly costs and eliminate the need for large, upfront capital expenditures, as well. KPMG found that mid-market companies boost efficiency by about 15-20% by outsourcing technology managed services, and a Forrester found that companies can increase efficiency by as much as 25-30%. 

  1. Enhanced Security and Compliance: Mid-market companies face significant security and compliance challenges, and outsourcing IT support to an MSP can help them mitigate these risks. MSPs often have specialized knowledge and tools to safeguard your systems. They can have the expertise and resources to provide comprehensive security solutions, such as firewall protection, intrusion detection and prevention, and data backup and recovery. Deloitte reported that companies can improve their security by 40-50%, on average, by outsourcing technology managed services. 

  1. Access to Expertise: MSPs provide a pool of professionals who specialize in various IT domains, ensuring that all technological needs are covered. This access to a broad spectrum of IT expertise means that businesses can benefit from the latest technologies and industry best practices without the need for extensive in-house training or hiring specialized staff. 

  1. Scalability: As a business grows or experiences fluctuations in demand, MSPs can easily scale their services up or down. This flexibility is vital for adapting to business changes, ensuring that IT capabilities always align with current needs without the typical delays in scaling an in-house team. 

  1. Proactive Support and Maintenance: MSPs focus on proactive maintenance, meaning they continuously monitor and maintain your IT infrastructure to prevent issues before they arise. This approach can lead to fewer system failures and less unplanned downtime, contributing to more consistent business operations. 

  1. Improved technology infrastructure: MSPs can provide mid-market companies with access to the latest technology solutions and infrastructure, enabling them to stay ahead of the competition. A study by Gartner found that companies can improve their technology infrastructure by 30-40% on average by outsourcing technology managed services. 

  1. Focus on Core Business: Outsourcing IT support to an MSP allows your team to concentrate on core business functions without being distracted by having to manage IT issues. This focus can lead to improved efficiency and productivity, as employees aren't bogged down by tasks outside their expertise. 

  1. 24/7 Support: Many MSPs offer 24/7 support, ensuring that assistance is available at any time. This around-the-clock support is particularly crucial for resolving IT issues that could arise outside of regular business hours, helping to minimize downtime and maintain continuous business operations. 

By partnering with an MSP, you gain a dynamic ally, equipped to adapt to its evolving needs and challenges. With your MSP handling the complexities of IT support, you can focus on exploring new opportunities and strategies, secure in the knowledge that your IT infrastructure is robust, agile and in expert hands. 

BDO Managed Services: IT Support Made Simple 

BDO Digital's Managed Services for IT Support offer a tailored and strategic approach to technology management, crucial for mid-sized organizations aiming to thrive in a competitive landscape. Our IT support professionals possess the specialized skills and knowledge necessary to navigate and overcome complex IT challenges. 

Whether you need proactive monitoring and management of your IT infrastructure, robust cybersecurity solutions to protect against threats, or support in optimizing your cloud strategy and services, BDO Digital can help.  

Interested in a Free MDR Consultation? 

BDO Digital is offering a 30-minute consultation to answer your business’s cybersecurity and managed IT security services questions and advise on next steps at no cost to your organization for qualifying companies.