The Role of AI Consulting in Driving Digital Transformation

The Role of AI Consulting in Driving Digital Transformation


Digital transformation is part of business, and 49% of middle-market organizations are revising their long-term vision to accommodate the fast-paced digital landscape. AI and digital transformation are inextricably linked, with AI redefining rather than helping improve business performance. 

In short, businesses must leverage AI to provide the best possible digital transformation outcomes, and many are turning to AI strategy consulting. Working with an AI consulting company gives your business access to the experience and skills you need to drive digital transformation. 

Understanding Digital Transformation

Digital transformation is integrating technology in all areas of your business. It is a fundamental operational change that alters how you deliver customer value. Beyond that, it is a cultural shift requiring organizations to embrace innovations and cultivate robust change management strategies. 

The rapid rise of artificial intelligence (AI) recently has cemented the need for transformation across industries. Global spending on digital transformation is expected to reach $1.6 trillion by 2026 as more businesses leverage AI capabilities to meet customer demands. 

The key driver for AI in digital transformation is that it can address problems and keep up with new business models to elevate the customer experience. For example, adaptive AI can transform the customer experience with personalized content and recommendations. In addition, digital transformation is driven by the need for better operational efficiency, streamlining workflows and boosting productivity.

The Challenges of Digital Transformation

A significant organizational shift like digital transformation comes with challenges, and overcoming them is critical to encourage faster adoption rates. Some common challenges businesses face in their digital transformation efforts include the following:

  • Underdeveloped change management strategies: Your business must be adaptable to manage change through all levels of your organization. Effective change management options allow your business to handle new challenges and accept new opportunities.
  • Lack of experience: Implementing widespread change requires a specific set of skills. Connecting with businesses with the necessary skills and knowledge is vital to streamline your transformation.
  • Changing customer expectations: Constant changes in customer services have elevated customer expectations, and businesses must evolve to keep up with their demands.
  • Internal resistance to change: Your internal team may prefer the comfort of what they know, and digital transformation requires a proactive approach to employee engagement.

How AI Enables and Accelerates Digital Transformation

AI can drive digital transformation via capabilities like cloud computing, natural language processing (NLP) and predictive analytics. AI-enabled technologies let organizations analyze data to predict future trends and determine the most effective strategies for these changes. AI learns and advances with more data, giving your organization a digital transformation strategy based on past data and future trends. 

AI can help your business navigate challenges and streamline operations in many areas, some of which include the following:

  • Providing the latest information and insights on digital technologies and trends. 
  • Developing robust digital transformation strategies. 
  • Assisting in change management. 
  • Supporting management throughout implementation. 

Like any other technology, leveraging AI requires skills and experience to give your business the best possible return on investment (ROI). Teaming with an AI consulting company gives you access to professionals to assist in your AI-powered digital transformation.

The Role of AI Consulting Firms

AI consulting involves working with professionals who can assist your organization in incorporating AI applications and help improve your operations. Digital transformation requires planning, integration and change management. An AI consultant can help you leverage the power of AI to achieve your objectives.

An AI consultant's role includes:

  • Helping you define business objectives.
  • Determining the most suitable AI options to achieve these objectives.
  • Finding methods of reducing costs without compromising quality.
  • Designing, customizing, integrating, and maintaining AI applications.
  • Training employees to use AI tools in their work.
  • Working with you to develop strategies for the future.

The Advantages of Working With an AI Consulting Firm

Working with an AI consulting firm gives you access to guidance and strategic advice from professionals in AI technology. This powerful combination of AI knowledge and business focus has significant advantages, including the following:

Strategic Direction

Building an AI application should always support your overall goals. AI consultants add objectivity to the process, helping your AI focus on business goals. They can also help address gaps, identify opportunities for improvement and provide innovative insights. 

You can build a customized plan for your business with your AI consultants to help you make the most of opportunities to integrate AI. 

Product Improvements


AI can help improve digital product functionality and user experience by incorporating various innovative features. An AI consultant helps you evaluate concepts and identify strengths and opportunities for enhancement. They can also help optimize algorithms for better precision, collaborate with your development team for better efficiency, and address ethical considerations. 

Resource Allocation

A strategic relationship with an AI consulting company can save time and resources. They can identify opportunities for automation and help you choose AI tools that integrate with your goals. Their findings and recommendations assist in decision-making and streamlining implementation. 

In short, you can allocate resources appropriately and address challenges, resulting in cost savings and increased revenue

Risk Mitigation

AI consultants are critical in navigating legal challenges and conducting thorough risk assessments for each AI initiative. A robust analysis of potential pitfalls is invaluable for innovation, so you can take the necessary steps to mitigate risks. 

Dedicated Resources

An AI consulting firm brings diverse skills and resources into your business. AI consultants thoroughly understand AI technologies and have access to dedicated technologies and resources you may not have. With the right tools, you can manage complex data challenges and avoid costly errors. 

Leveraging AI Consulting for Digital Transformation

AI is changing how we work, and AI strategy consulting can help business leaders develop comprehensive digital transformation strategies and train their workforce to apply the advantages of AI innovations. You can leverage AI consulting to streamline your digital transformation in the following ways:

  • Assessment: Thorough assessment evaluates your organization's current position and future goals. 
  • Strategy: Develop an AI strategy and roadmap for digital transformation in your organization.
  • Prioritization: Identify the most critical use cases for AI implementation to drive digital transformation, and select the most suitable AI tools and technologies to facilitate your objectives. 

Implementing AI Solutions for Digital Transformation

Depending on your business needs, there are many ways to implement AI to facilitate the desired outcomes. Your AI consultants can help you find the most effective implementation. Implementing AI solutions in the following areas can enhance your digital transformation efforts:

Data Management and Governance

Data governance is critical to outline how your business uses information and specify your actions on certain data. You may have specific data management and governance considerations, and AI can help you address them, especially with the assistance of a knowledgeable AI consultant.

Solution Development, Integration and Deployment

Integrating AI requires three basic steps — development, integration, and deployment. For it to be effective, each stage of the process must be managed properly. Communication and training are critical for employees to know about the changes and how to use the software. Including your team in the development phase fosters engagement and boosts adoption rates, leading to a smoother transition.

Change Management and Organizational Adoption

It is common to encounter resistance from within when making fundamental changes like digital transformation. Removing distrust and anxiety from your workforce is challenging, but you can reduce the effects with a robust change management strategy to support your implementation.

Provide your team with the tools to work with significant transformations. Open communication is essential to identify resistance and mitigate its effects. Your strategy should include employee engagement and user-friendly design to make the adoption process as frictionless as possible.

Work With BDO Digital for Robust AI Consulting Capabilities

Enhancing your digital strategies is essential for your business to thrive in an agile landscape. Digital transformation is an exciting prospect, and combined with AI capabilities, it could be the difference between a success and a lesson. BDO Digital AI consulting services can help you find the best AI services, taking a client-specific approach to driving your digital transformation.

Contact us today to learn more about how we can help you navigate the ever-changing digital landscape with confidence in your strategy and services.